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Security & Safety

At Blooms Egypt, your child's safety is our top priority. We combine strict on-site supervision with secure digital systems to ensure peace of mind for every family.

On-Site Protection

All activities are supervised by vetted professionals. We maintain high supervisor-to-child ratios and strict emergency protocols.

Data Privacy

Your family's information is heavily encrypted and securely stored. We never share or sell personal data to third parties.

Verified Standards

Our payment systems are fully compliant with global security standards, ensuring your transactions are safe and secure.

Privacy Policy

Last Updated: July 24, 2026

Welcome to Blooms Egypt. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to the Blooms Staff and Blooms mobile applications (collectively, the "Apps") and our web platforms operated by Blooms Egypt ("we", "us", or "our").

Important Note Regarding Children:As a children's camp management platform, we take the protection of minors' data extremely seriously. All medical data is strictly encrypted, and parent/guardian consent is required for the collection and processing of any minor's information.

1. What Data We Collect and Why

  • Personal Information: Full name, email address, and phone number for account creation, communication, and security (from parents & staff). Child's name, date of birth, gender, photo, National ID/passport number, and emergency contact information (from campers).
  • Medical Information: Allergies, conditions, and required medications. This is collected solely to ensure the safety and health of the camper during activities.
  • Account & Authentication: Login credentials (email and hashed passwords), authentication tokens, and role/permission levels.
  • Device & Technical Data: Device type, OS version, Firebase Cloud Messaging (FCM) tokens for push notifications, crash reports, and anonymous app usage analytics.
  • Location Data: The Apps do not collect continuous GPS or location data. QR-based check-in and pickup scanning imply location at the camp, but we do not track device GPS coordinates.
  • Financial Data: Payment history, wallet balances, and transaction records. We do not store your credit card numbers. All payments are securely processed via MasterCard Payment Gateway Services (MPGS).
  • Photos & Media: Camper profile photos uploaded by staff or parents. The Apps only access photos that you explicitly choose to upload.

2. How Data is Stored and Protected

We implement robust security measures: all sensitive medical data and server-side data are encrypted at rest on our cloud hosting platform. User passwords are encrypted (hashed) and are never stored in plain text. Payment card details are never stored by our Apps or servers.

3. Third-Party Services

We use trusted third-party services to operate our platforms, including:

  • Firebase Cloud Messaging (FCM), Crashlytics, and Analytics: For push notifications, crash reporting, and usage analytics. View Privacy Policy
  • MasterCard Payment Gateway (MPGS): For secure payment processing (no cards stored by us). View Privacy Policy
  • DigitalOcean: For cloud hosting (all server-side data encrypted at rest). View Privacy Policy

4. Data Retention Period

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with legal, accounting, or reporting obligations.

5. Your User Rights

You have the right to access the personal data we hold about you or your child, correct inaccurate information, and delete your account and associated data. You can also opt-out of push notifications by adjusting your device settings. Note that on iOS devices, push notifications require your explicit opt-in before they can be sent.

6. Children's Privacy

Our Apps process the personal data of minors. We strictly adhere to principles aligned with the Children's Online Privacy Protection Act (COPPA) and equivalent local regulations. All data regarding minors is collected exclusively from, or with the explicit consent of, the child's parent or legal guardian.

7. How to Request Data Deletion

You may request the deletion of your account and all associated personal data directly through the App (navigate to Settings > Account > Delete Account) or by emailing your deletion request to info@bloomsegypt.com.

8. Cookies and Tracking Technologies

Our mobile Apps do not use traditional web cookies. However, we use mobile analytics tools (such as Firebase Analytics) to track app usage, crashes, and performance to improve your experience. This tracking is aggregated and anonymous.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice in the Apps prior to the change becoming effective.

10. Legal Compliance

Egyptian Law: This Privacy Policy complies with the Egyptian Personal Data Protection Law (Law No. 151 of 2020).
GDPR Compliance: For users accessing our services from the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR).

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@bloomsegypt.com or visit bloomsegypt.com.